Jack & Jones

★ Reviews

62%

(135)

4%

(9)

2%

(4)

1%

(2)

31%

(67)

206

20

They are off colour and one foot is bigger than the other

They are off colour and one foot is bigger than the other. The box was damaged and i’m just unhappy with this purchase.

We apologise for this. Quality issues like this are completely unacceptable and
we take full responsibility. Please contact us at info@madisports.co.uk with your
order number and we will arrange a full replacement or refund right away.

not happy tracksuit is fake logo was upside down

not happy tracksuit is fake logo was upside down contacted customer support still waiting for return label so i can send back avoid ordering from here

We're sorry to hear about your experience. All products at Madi Sports are 100%
authentic and sourced through authorised channels. A logo placement issue on a
garment is a manufacturing defect and we sincerely apologise. Please email
info@madisports.co.uk with your order number and we will arrange an immediate
replacement or full refund.

I was charged for two pairs of trainers but only one pair arrived - be warned!

I ordered two different types of trainer but the Jeans Trainer was not delivered; indeed the bag the first pair came in was only big enough for one shoe box so they certainly were not despatched. I have tried to contact Madi several times but have received no response as yet. Eventually, I will contact by card provider to help resolve but a very disappointing experience for what was my first purchase from them. It will certainly be the last!!

We sincerely apologies for this error. This falls completely below our standards.
Please email info@madisports.co.uk immediately with your order number and we will
dispatch the missing item or issue a full refund without delay. We are sorry for
the inconvenience caused.

Disappointing

Nothing has arrived & you’re asking how was your service ??

We are very sorry to hear this. Non-delivery is completely unacceptable and we
want to resolve this immediately. Please contact us at info@madisports.co.uk with
your order number and we will investigate and issue a full refund or replacement
right away.